Your data, handled with industrial discipline.

This Privacy Policy explains how Giant Engineering & Construction Pte Ltd (UEN 202031129W) (“Giantec”, “we”, “us”, or “our”) collects, uses, discloses and protects personal data when you visit our website at giantec.sg (the “Site”), submit a quotation request, communicate with us, or otherwise interact with our business.

We are committed to handling personal data in accordance with the Singapore Personal Data Protection Act 2012 (PDPA) and other applicable data protection laws.

We may collect the following categories of personal data:

• Identity & contact data — your name, job title, company name, business email address, telephone number and country of operation.
• Enquiry data — the content of any messages, RFQs, drawings, bills of materials, specifications or other information you submit through our contact form, by email or other channels.
• Transactional data — purchase orders, invoices, shipping addresses, payment references and related commercial documentation.
• Technical data — IP address, browser type and version, device type, operating system, referring URL, pages visited and approximate geolocation derived from your IP address.
• Communications — records of correspondence between you and Giantec, including emails, calls and meeting notes.

We collect this data directly from you, automatically when you use our Site, or from third-party sources such as our suppliers, freight forwarders, payment providers, business partners and publicly available business directories.

We use personal data for the following purposes:

• To respond to your enquiries, prepare quotations and process orders;
• To source equipment, spare parts and components, and to communicate with manufacturers, logistics providers and other third parties on your behalf;
• To deliver products and arrange shipping, customs clearance and after-sales support;
• To issue invoices, collect payment and maintain accounting records;
• To manage our customer and supplier relationships, including service updates and follow-ups;
• To improve our Site, services and security;
• To comply with applicable laws, regulatory requirements and lawful requests from authorities;
• To prevent fraud, abuse and unauthorised access.

We do not use your personal data for unsolicited marketing, and we do not sell or rent your personal data to third parties.

Under the PDPA and other applicable laws, we rely on:

• Consent — when you submit a quotation request, send us an enquiry, or otherwise voluntarily provide your information;
• Contractual necessity — to perform a contract with you or to take steps at your request before entering into a contract;
• Legitimate interests — for the operation of our business, fraud prevention, network security and analysis of Site usage, provided your rights and interests are not overridden;
• Legal obligation — to comply with statutory, accounting, tax, customs and regulatory requirements.

We may disclose personal data to the following categories of recipients, only to the extent necessary for the purposes set out above:

• Manufacturers, suppliers and distributors — to obtain quotations, place orders and arrange production;
• Freight forwarders, customs brokers and logistics partners — to arrange shipping, clearance and delivery;
• Inspection and quality assurance agents — for factory inspection and pre-shipment QC;
• Banks, payment processors and financial institutions — to process payments and remittances;
• Professional advisers — including legal, tax, audit and insurance providers, under appropriate confidentiality obligations;
• IT service providers — including hosting, email, file storage and communications platforms supporting our operations;
• Government, regulatory or law enforcement authorities — when required by law, court order or lawful request.

Where we share data with third parties, we take reasonable steps to ensure they have appropriate safeguards in place to protect your personal data.

Because we operate a global procurement network, your personal data may be transferred to, stored in, or processed in countries outside Singapore — including ASEAN countries, the Middle East, Europe, the People's Republic of China and the United States.

Where we transfer personal data outside Singapore, we take reasonable steps to ensure that the recipient is bound by legally enforceable obligations to provide a standard of protection that is comparable to the PDPA, in line with Section 26 of the PDPA and the related regulations.

Our Site uses a minimal set of cookies and similar technologies to enable basic functionality, remember your preferences and understand how visitors use the Site. We may also use the following third-party services:

• Google Fonts — to deliver web fonts. Google may receive your IP address as part of this request. See Google's Privacy Policy.
• Google Maps — to display the location of our office on the Contact page. Loading the embedded map may involve cookies and data transfers to Google.

You can configure your browser to refuse cookies or to alert you when cookies are being sent. Please note that some parts of the Site may not function properly if cookies are disabled.

We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, including:

• Quotation enquiries — typically retained for up to 24 months from the date of your last interaction;
• Customer and supplier records — retained for the duration of our commercial relationship and a reasonable period thereafter;
• Transactional, accounting and tax records — retained for at least five (5) years, in line with Singapore statutory requirements;
• Technical logs — typically retained for up to 12 months, unless required for security investigations.

When personal data is no longer required, we will securely delete or anonymise it.

Subject to applicable law, you have the right to:

• Access — request a copy of the personal data we hold about you;
• Correction — request correction of any inaccurate or incomplete personal data;
• Withdraw consent — withdraw any consent you have previously given for our use of your personal data, subject to legal or contractual restrictions and reasonable notice;
• Lodge a complaint — with the Personal Data Protection Commission of Singapore (PDPC) at pdpc.gov.sg.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 13. We may need to verify your identity before processing your request and aim to respond within thirty (30) days.

We implement reasonable administrative, technical and physical safeguards to protect personal data against loss, misuse, unauthorised access, disclosure, alteration or destruction. These measures include access controls, encrypted communications where appropriate, secured storage, and supplier due diligence.

No method of transmission over the internet or electronic storage is 100% secure, however, and we cannot guarantee absolute security.

Our Site and services are intended for business and professional users. We do not knowingly collect personal data from individuals under the age of eighteen (18). If you believe we may have inadvertently collected such data, please contact us so we can remove it.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. The “Last updated” date at the top of this page indicates when it was last revised. We encourage you to review this page periodically.

If you have questions, concerns or requests regarding this Privacy Policy or our handling of your personal data, please contact our Data Protection Officer: